Contact and feedback
Email [email protected], or sign in to the Palveni message board to submit a problem, suggestion or screenshot. Include your device, OS, app version, media source and steps to reproduce. Do not publish credentials, authorization information or private playback URLs.
Diagnostic reports
In supported versions, open Settings → Diagnostic Reports, review and select reports or logs, then upload them to the developer. Keep the returned VZ- report number. Delete diagnostic attachments submitted on the website from Account → My messages. Contact support by email to delete an app-uploaded report or if upload fails. Email is sent only after you confirm it.
Cloud drives and playback
For connection problems, check the provider's availability, authorization, network and permissions. For playback problems, include the container, audio/video codecs, subtitles and the action that triggered the issue. Avoid repeated password attempts that may lock your provider account.